Latest Updates


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Ninoy Aquino Day (August 21st) Office Closures

In observance of Ninoy Aquino Day, MultiSoft's Philippines Office will be closed on Wednesday, August 21, 2019. Offices in the US will remain open, however, support availability may be limited. 

For questions and support, call us at 1-888-415-0554

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MultiSoft Upcoming Maintenance Alert 8/25/2019

Posted by Amit Dey on Sat, Aug 10 2019, 8:13 AM

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Maintenance Alert

Date: 08/25/2019 - 08/25/2019
Expected Duration: 2 hours
Timeframe: 3:00AM (8/25) - 5:00AM (8/25) EST
Event Type: Database Security Upgrade
Component(s): Database Servers
Expected Impact: High

Dear MultiSoft Customer,
 
In our continuous efforts to provide improvements for security, reliability and performance, the MultiSoft Database Team will be performing security upgrades  on all database servers. This upgrade will increase security of the databases. The process will consist of upgrading the software on each database server and all sites will be under maintenance while this is in progress.

If you have any questions or concerns, please contact MultiSoft Support via email at helpdesk@multisoft.com or by phone at 1-239-945-6433.
 
Sincerely,

MultiSoft Support

Copyright © 2019 MultiSoft Corporation, All rights reserved.


 


 

I hope you are enjoying the summer, as it comes to an end, and ramping up for the network marketing business that returns to season over the next few weeks.

How are you retaining your customers?  Are you rewarding customers who refer customers?  Have you considered a Loyalty Rewards Program?

Retail and service industry giants including Starbucks, American Airlines, Amazon, just to name a few, utilize loyalty rewards to entice and retain customers - why aren't you?  The MLM Industry is experiencing a paradigm shift to focusing on customers, influencers, and retail sales.  Are you going to get caught "behind the trend" of your competitors?

As we come to the end of the BETA test period for the most feature-rich Loyalty Rewards system in the MLM Industry, we want to make certain you do not miss out on the current discount offer.  As a BETA test client you will enjoy a 25% discount on the loyalty rewards system.  However, on August 1st, the special ends as we will have completed the BETA test period with a number of clients (thank you all that participated) and we will no longer offer a discount on this module.  Are you going to get left behind or wind up paying full price?

MultiSoft has just released new updates to the Loyalty Rewards system which allows you to set whether your customers and/or distributors can use split payments (loyalty rewards and credit/debit card) when purchasing products with loyalty rewards and whether orders paid with loyalty rewards carry full, reduced, or no CV (commission value) for commission purposes.  In the first or second week of August we will be releasing updates to allow customers referring customers to earn loyalty rewards as well as allow customers and distributors to transfer loyalty rewards to others.  If you do not have the loyalty rewards system, a great way to retain customers, please contact your MultiSoft account executive today.

Loyalty Rewards System Features and Benefits


  • Customers, Distributors, or both can earn Loyalty Rewards
  • Customers referring customers can earn Loyalty Rewards
  • Loyalty Rewards can be earned from Enrollment, Shopping Cart, AutoShip or Administrator Add Orders
  • Loyalty Rewards Can Be Used to pay for Products, Taxes, or Shipping (it's up to you)
  • Loyalty Rewards Can be set to expire or not expire
  • Required participation time before redeeming Loyalty Rewards.
  • Rewards removed if associated AutoShip is canceled within specific number of days, weeks, months
  • Set loyalty rewards per Product or AutoShip
  • Flexible settings to increase Loyalty Rewards based upon participation time
  • Orders can be split payment or 100% Loyalty Rewards
  • Orders paid with Loyalty Rewards can generate no CV, partial CV or full CV
  • Customers or Distributors can convert Loyalty Rewards to cash (coming in August)
  • Cash Conversation Settings for Loyalty Rewards (coming in August)
  • Customers or Distributors can transfer Loyalty Rewards (coming in August)


Thank you,

Robert Proctor
President
MultiSoft Corporation

On behalf of MultiSoft Corporation, we are pleased to inform you of the following recent updates your MarketPowerPRO MLM Software system since June as well as new vendor relationships we recommend you look into.  Some of the following updates have been automatically rolled into your MarketPowerPRO MLM software system, whereas other updates, while available, will require quick modifications by you per the instructions below:

  • New Distributor and Customer Order Histories

    • On Thursday, July 17th your distributors and customers order history will be enhanced with an entirely new look and feel that rivals the best eCommerce and giant online retail sites.  The new order history system provides the ability to quickly re-order the product or service again directly from their previous orders history.  The new order history includes one click to track shipping, one click to edit AutoShip and more.  If you would like a preview of the new order history module please contact your account executive or our customer support department.  If you do not wish to have the new order history automatically added to your MarketPowerPRO software please call us before Thursday at +1 239-945-6433.

  • New AutoShip Report and AutoShip Sales and Inventory Forecaster

    • A brand new AutoShip report has been added to your admin reports area.  In your admin toolbar go to Reports> Types of Reports > New AutoShip Report.  This new AutoShip report provides much more in-depth information about past AutoShips and future AutoShips as well as provides you with forecasted sales dollars and forecasted inventory requirements for your purchasing department.  You can also see the last AutoShip run date, total dollars and total inventory sold as well as a break-down by order that was approved or declined.  Additionally, a new button has been added to the top of the page which will allow you to re-run your AutoShips manually if for some reason your scheduled AutoShip did not run (note, this will re-process all AutoShips that were declined and not put on hold).

    • Shopping Cart Enhancement - New Vertical Thumbnails

      • Todays eCommerce customers and distributors demand the most simple ease-of-use and best of breed shopping carts, so why shouldn't you?  Until just today the thumbnails of your products and services would only appear "under" the large image in the shopping cart.  Now, just like the "eCommerce giants" you can immediately change the location of your product thumbnails to the "left side" of the main image in the product details.  This new enhancement accomplishes two important items: 1) Visitors viewing your products will see the thumbnails and images must faster than previously, and 2) This opens up more real estate below the main image and description, allowing the Add to Cart / add to AutoShip button to move up on the screen and thus it will be easier and faster to see, thus resulting in more sales for you and your distributors.

        MultiSoft continues to endeavor to enhance and improve the online shopping experience; in fact the entire shopping cart and checkout process has been re-designed over the past few months.  If you do not have the latest updates in your shopping cart system, please contact your MultiSoft Account Executive today.  If you have any suggestions, recommendations, ideas, examples, etc. on how the shopping cart can be further enhanced, please let us know (we value your opinion and input) 
    • Genealogy Enhancement
      • The unilevel point of view in the new genealogy viewer (V2), rolled out six weeks ago, has been enhanced.  Your administrators and distributors can click on the gears icon in the genealogy and change it to a "vertical" genealogy.  When doing so the vertical genealogy will align to the left side of the screen and will load compressed, rather than expanded.  When each node is clicked the nodes under it slide out to the right to provide a cleaner look and feel.  We are interested in your recommendations to further enhance the new genealogy viewer; please submit any enhancement requests to via the help desk.

    • Loyalty Rewards System Enhancement - 25% Discount ends on July 31st
      • How are you retaining your customers?  Starbucks, American Airlines, Amazon, and more utilize loyalty rewards points to retain their customers - why aren't you?  We have just released a new update to the Loyalty Rewards system which allows you to set whether your customers and/or distributors can use split payments (loyalty rewards and credit/debit card) when purchasing products with loyalty rewards and whether orders paid with loyalty rewards carry full, reduced, or no CV (commission value) for commission purposes.  We will soon be releasing updates to allow customers referring customers to earn loyalty rewards as well as allow customers and distributors to transfer loyalty rewards to others.  If you do not have the loyalty rewards system, a great way to retain customers, please contact your account executive.  As a BETA test client you can enjoy a 25% discount on the new loyalty rewards system until July 31st when the remaining updates are rolled out and the 25% discount is over.

    • Improved "white-space" Left Side Login Screen
      • Due to ever improving UI's (user interfaces) MultiSoft and MarketPowerPRO are constantly striving to improve the experience of your distributors and customers.  We have recently designed and implemented a new left side login screen with improved white space and a right side image that can be updated to any image you provide.  Please take a few minutes to review the new login screen at http://mppbasecamp.com/Login/.  If you would like to have the new login screen updated on your system please submit a ticket at http://multisoft.bestdarncrm.com.  If you would like a custom image added please provide an image no less than 1350 pixels wide and 1000 pixels tall as an attachment in the help desk ticket.

    • New Vendor Relationship offering Distributor Compliance Service - Momentum Factor
      • MultiSoft Corporation has partnered with Momentum Factor, http://www.momofactor.com, to bring outsourced compliance solutions to our clients.  Momentum Factor can help to prevent your sales force from saying “risky things” online, and keep your brand, products and services positive in the eyes of search engines.  Momentum Factor currently assists over 30 of the top 100 direct selling companies to monitor, manage, support and report on sales force compliance.

      • Momentum Factor is the leading digital risk management company for direct sellers, offering:
        • Online and social media compliance monitoring and incident case management, through the Field Watch Online Monitoring & Compliance Platform
        • Online brand and reputation protection and defense
        • Unauthorized seller enforcement – shutting down unauthorized Amazon and eBay sellers.

        For more information please check out www.momofactor.com, or contact Greg Fink directly atgreg.fink@momofactor.com, phone; 360-907-2332.

    • New Vendor Integration - TaxBot.com

      • We have recently completed an integration with https://www.taxbot.com/, which allows distributors to manage and track all of their mileage and expenses.  TaxBot can be purchased by distributors during enrollment or in their shopping cart.  Note, this will require you contract with TaxBot under their license agreement.  For more information regarding this module please contact your account executive.

    • New Vendor Relationship offering Payment Technologies and Global Currencies in One Consolidated Dashboard - https://nexiopay.com/multisoft/
      • MultiSoft is pleased to announce our partnership with Nexio, a Direct Sales Tokenization Platform. Nexio aggregates all payment technologies and global currencies into one consolidated dashboard.  Recent security breaches at Target, Uber etc, have escalated the concern that our clients have access to the best payment tools available. In an effort to increase our clients security and better manage fraud, we’ve upgraded our system to include a complimentary Nexio account for our clients. Here is what’s included:
        • External Tokenization
        • Security & Fraud Alerts
        • Chargeback Management
        • Payouts Funding
        • Consolidated Dashboard
        • International Payments

      • In staying consistent with Multisoft’s vision of excellence for our customers, we are excited to extend these tremendous benefits and value to our clients.
        To get started now Call or Click below: (877) 773-6688
        https://nexiopay.com/multisoft/
    On behalf of MultiSoft Corporation we hope you enjoy and take advantage of all of the new recent enhancements, features, and benefits added to your MarketPowerPRO MLM Software system.  If you have any suggestions, recommendations, ideas, to enhance your customers and distributors experience please email them to me at robert@multisoft.com.

    Thank you,

    Robert Proctor
    CEO - President
    MultiSoft Corporation

    On behalf of MultiSoft Corporation, we are pleased to inform you of the following recent updates your MarketPowerPRO MLM Software system.  The following updates have been automatically rolled into your MarketPowerPRO MLM software system.  Some of the updates were automatic while others require quick modifications by you per the instructions below:


    • Enhancement - Replicated Distributor Support Page Completely Re-Designed
      • Your distributors replicated support pages are now 100% mobile and tablet friendly
      • Administrators can now enable / disable whether distributors have a replicated support page with their now editable profile, photo, contact details, and social media links; go to Website > Site Settings.  If you wish to change the "default profile content" please submit a ticket via the help desk with the content to be updated globally
      • Administrators can now enable / disable whether distributors can edit the default profile text; go to Website > Site Settings
      • Administrators can now enable / disable various social media links in your distributor support pages (example, you only want to offer LinkedIn and Pinterest links); click Support in the main menu, scroll down to Social Media Profiles, click Off or On to enable / disable the social media links your distributor can display on their support pages
      • Distributors can now Enable / Disable their support page if they do or do not want to provide one to their visitors; they will need to click on Profile or My Website > My Support Page and click OFF or ON at the top under Support Page Setting
      • Distributors can now Enable / Disable the calendar on their support page, which displays the Corporate Events and any Personal Events; they will need to click on Profile or My Website > My Support Page and click OFF or ON at the the bottom under Event Calendar
    • New - "Quick Look" In-Screen / In-Page Shopping
      • A brand new feature has been added to your customers / distributors shopping experience.  In the shopping cart page, when a visitor mouses over the image or the text of the product, two buttons will appear "Quick Look" and "Read More".  While "Read More" will take the shopper to the products detail page (the same as the Click to View", the "Quick Look" will pop-open a new window in the same screen that will allow the shopping to add items directly into their shopping cart.  To enable the new feature, go to Company > Modules > Shopping Cart settings, scroll to the bottom of the page and click the OFF | ON button next to the text "Enable Quick Look Pop-Up in Category View".  You can then select "Only Products with Attributes" or "All Products".  If you sell products with attributes such as sizes, colors, flavors, etc. this is a very good enhancement to your customers and distributors shopping cart experience.  If you are utilizing the Quick Cart or Party Cart (Party Plan System) this new enhancement has been automatically added as it was necessary to the functionality as well as the feature has been automatically added to the AutoShip system for any clients that have attributes on their AutoShips.
    • New - Facebook Pixel Code
      1. Distributors can now add their own Facebook pixel code, which will assist with re-targeting visitors to their website in their Facebook account (a good tool for marketers that know how to use retargeting); they will need to click on Profile or My Website > Traffic (yes, this will also function similar to Google Analytics for the company Facebook pixel code - update the Facebook Pixel code when logged in as position 100000 (admin level only).
    • New - Free Shipping on AutoShip
      • You can now offer both your customers and distributors free shipping for any items placed on AutoShip.  Go to Company > Shipping Settings > Shipping Configuration
    • New - Google Address Verification Service
      • All areas of the website that have an address requirements, including the shopping cart, enrollment, AutoShip, billing, shipping, etc., have been enhanced to allow for the Google AVS.  Google AVS will reduce invalid billing addresses and declined credit cards, invalid shipping address, and bad shipping or worse such as packages being returned or shipped to the wrong address.  You will need to signup with Google for their AVS / API (free to use up to a limited number of AVS's per day - please contact your MultiSoft account representative or submit a ticket via the help desk.
    • New - 12 New Mobile Menus Available
      • Looking to freshen up your website on mobile view for distributors and customers?  Visit https://www.mlmbuilder.com/mobile-menus/ to view the 10 new mobile menu layouts that can be applied to any site design.  Contact your MultiSoft account representative or submit a ticket via the help desk to request a change to one of the new mobile menu designs.
    • Enhancement - Language / Word Translations
      • With over 11,000 words in the MarketPowerPRO system it could be time-consuming to update one word at a time, especially in matching the CaSe of the translations.  Those days are over.  You can now complete a global search and replace of any word or sentence in your MarketPowerPRO system. For example, if you wanted to change Distributor to Brand Partner, you had to update each reference, 500+ of them, one at a time.  Now, with the new "Match Case" filter and "Replace with" you can update every reference to every word in a matter of second.
    • New - Completely Re-designed checkout process
      • As Shopify.com has become the 800 pound gorilla in the shopping cart industry (no, they do not connect to MLM Software systems), we felt it best to match, mirror, and mimic the best systems for your customers and distributors.  To enable the new checkout system, if it's not already enabled in your system, go to Company> Modules > Alternate Module Use Settings and check the User New Checkout and Use New Checkout Version 3; click save.  If the update does not occur immediately, go to Website > Site Settings, scroll to the bottom of the page and click the FLUSH CACHE button.
    • Enhancement - Updated My Account Drop Down
      • If you have a "My Account" drop down in the header of your website when admins, customers, and distributors are logged in, you may have noticed a bit of "clean up" to the drop down with the addition of a border around the drop down, a slight shadow, and an arrow after clicking My Account.  If you have not received the updated My Account drop down, contact your MultiSoft account representative or submit a ticket via the help desk to request the My Account be added, if it's not in your system, or have the UI enhancements added.
    • Enhancement - Holding Tank / Waiting Room Update
      • If you have the holding / tank waiting room system, which allows distributors to place personally sponsored distributors anywhere in their downline, you will notice a new checkbox for Check Title".  When checked, the system will give access to distributor if current rank OR max rank meets the minimum rank requirement to make a placement change in their holding tank / waiting room.  If you do not have the holding tank / waiting room module, please contact your account executive for further details.
    • NEW - Multi-Domain Functionality
      • Products vs. Opportunity, how are you distributors selling?  Now, finally, you can give them BOTH choices with two or more replicated websites on one system.  This is one of best enhancements we could have rolled out as the landscape of the network marketing, multilevel marketing, party plan industry continues to scale more towards customers and a retail sales environment, especially as we begin to see more influencers and affiliates wanting to join your business to sell products, yet without the opportunity being marketed.  Now, you have the ability to offer your distributors two or more different websites, such as one opportunity website, and one retail website, that does not discuss the opportunity or the business.  With the new Multi-domain functionality you can create a new home page per domain and modify the main menus per domain.  You can also apply a different skin on the home page and create a second shopping cart (same products) with a different skin.  There is a one-time setup charge of $500 per additional domain, $300 annually for the additional SSL, and $50 per month for the hosting and dedicated IP.  Contact your MultiSoft account representative or submit a ticket via the help desk to request the My Account be added, if it's not in your system, or have the UI enhancements added.
    • Enhancement - Edit Price on Unpaid Orders
      • Do you have a cancelled or non-paid order?  You now have the ability to the line items of an order such as modifying the commission volume, the quantity, and the pricing.  As non-paid orders are saved in the system, this provides you with the ability to contact your customers or distributors to re-engage them in the order and if necessary edit the pricing, quantity, etc. before completing the payment on their behalf.
    • New - Left Side Menus
      • As the evolution of website design continues, we've implemented a vertical left side menu system for your distributors and customers to replace the horizontal menu system in the MarketPowerPRO software.  This opens up additional real-estate space, is easier to navigate by collapsing menus and sub-menus as well as switching to 100% icon view menus.  If you are interested in a view / demonstration of the left side menu system please contact your account executive.  As this change requires our designers(s) to implement, at no charge to you, please allow up to 3 business days for this change to occur after requesting it via the help desk ticketing system.
    • New - Downline Genealogy Viewer (POV2)
      • A new downline genealogy viewer has been added to the system for your distributors.  If this is not enabled in your system please submit a ticket requesting this to be added or contact your account executive for more information or a demonstration.  The enhancements include:
        • Full screen visibility (overlays the full screen)
        • Arrows to slide left and right and a slider bar at the bottom
        • Distributor viewer settings (Hide deleted users, change to vertical view, set default # of levels, and more)
        • On mouseover pop-up with details (instead of the left side details - binary currently, unilevel coming)

      • New - Downline Genealogy Report Generator
        • Give your distributors access to view their downline distributors details with advanced filtering.  Your administrator can set the number of levels that "personal" information can be viewed.  Distributors can also download the report in an Excel / CSV format.  If this report has not been aded to your distributors menu under "My Team" please submit a ticket request to have this added.

      • Enhancement - Loyalty Rewards System
        • Did you know that 71% of consumers belong to at least one loyalty rewards program and that 81% of members redeem their for rewards every few months?  The landscape of network marketing and "customer retention" is changing faster than we've ever seen before.  What are you doing to differentiate yourself from the crowd and the competition?  Have you taken advantage of the MarketPowerPRO Loyalty Rewards system?  If not, contact your account executive today.
        • New enhancements
          • Remove loyalty rewards / points if tied to an AutoShip and the AutoShip is cancelled (admin setting)
          • Set the number of days, months, years, before the rewards are removed (admin setting)
          • Pop-up warning to customers and distributors on AutoShip cancellation that they will lose their loyalty rewards
          • Set whether orders pay with loyalty rewards either a) earn no rewards, b) earn on the entire order, c) earn only on the portion not paid with loyalty rewards / points
        • Upcoming enhancements
          • Transfer loyalty rewards between users and between what class - customers, distributors, or both (admin enabled)
          • Time required to hold loyalty rewards before being able to be transferred
          • Split payment allowed - loyalty rewards / credit card (admin enabled)
          • Cash out loyalty rewards for distributors OR customers OR both (admin enabled) including admin functionality, acceptance / decline, and notifications
          • Customers referring customers receive loyalty rewards for their customers purchases / AutoShips (admin enabled)
          • Expire distributors earned loyalty rewards points
          • Admin add / remove loyalty rewards points (with history)
          • Additional loyalty rewards points notifications (earned, spent, added, removed)
        • Due to the number of recent recent and upcoming enhancements as well as the time requirements for training and configuration, the 50% discount offer ended on May 31st.  However through the end of June, we are offering a 25% discount to existing clients.  If you are interested in more information about this new distributor and customer retention system please contact your MultiSoft account executive.
      On behalf of MultiSoft Corporation we hope you enjoy and take advantage of all of the new recent enhancements, features, and benefits added to your MarketPowerPRO MLM Software system.  If you have any suggestions, recommendations, ideas, to enhance your customers and distributors experience please email them to me at robert@multisoft.com.

      Thank you,

      Robert Proctor
      President
      MultiSoft Corporation