Latest Updates


MAY
22
Multisoft Wishing You a Safe Memorial Day

Posted by David Incardona on Fri, May 22 2020, 9:04 PM

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In observance of Memorial day May 25th all Multisoft Offices will be closed.  We will however continue to supply emergency support for those situations.  

New Sku Settings Have Been Added

In an effort to continue to grow and add features to make our software the best it can be, we have updated our autoship settings. You now have the benefit of selecting the SKU's you want to be edited.  This feature is located in the Autoship setup screen. If in this process we have turned off the ability for your users to edit the SKUS, please let us know and we will correct those for you.  We hope this will be a feature that will benefit your company now and in the future.  

Click here for a brief video presentation on this feature.


A YEAR IN REVIEW PLUS NEW SOFTWARE UPDATES SINCE NOVEMBER 16 2019


A look back at 2019

We closed out the decade in the most brilliant ways possible!

And just like that, another year is over!  As 2020 kicks off, we wanted to reflect on our and your biggest wins of the year (thanks, in large part, to you!).  Here are just a few highlights:

200+ New Updates, Features & Releases

Some of our favorite updates were directly inspired by your suggestions! We listened to your valuable feedback and deployed over 200 updates and enhancements to improve the MarketPowerPRO MLM Software platform... making it better, faster and more powerful than ever!

10,116 Support Tickets Resolved

Each support ticket received means that you are busy working hard on your project.  The Global MultiSoft team is here for you whenever you need assistance, and it's ALWAYS our pleasure to help!

3,063 Outbound Weekly Check-Up Calls

Each week our Florida office outbound called every one of our clients in the USA and close by countries to inform them of the updates, enhancements, features, to the MarketPowerPRO software and to to discover what else we could do to help your company.  This number does not include outbound project management calls, support calls, help desk follow-up, or sales calls - just "how are you doing" calls.  Customer service will always remain the top priority of MultiSoft for our valued family of clients.

17 New Staff Members Joined the MultiSoft Team

Your Global MultiSoft team is now 45 team members strong to help support you and your company.  Our global full time team, all employees, are located in both the USA offices (Florida and Las Vegas) as well as in Canada, India, Pakistan, South Africa, the Philippines, and Thailand.  From Project Management to Sales and from Programming to Customer Support, we expanded the MultiSoft team.

On behalf of MultiSoft Corporation, we are pleased to inform you of the following recent updates to your MarketPowerPRO MLM Software system.  The following updates have been automatically rolled into your MarketPowerPRO MLM software system.  Some of the updates were automatic while others will require quick modifications by you or MultiSoft per the instructions below:

  • Enhancement - New Notifications Management Layout
    • The eMail and SMS notifications layout UI (user interface) has been completely re-built to provide a cleaner and more modernized interface.  It is now easier than ever to edit the notifications you want to send to your customers and distributors including selecting whether to send by email or SMS, the email address used to send the notification, who receives BCC's and CC's as well as turning the notification on and off as well as selecting the template to use for the notification.
    • The drop down selector for the notification will be changing over the coming weeks to a more simple grid view to select notifications from instead of selecting from a drop-down.
  • Enhancement - Save and Publish (instead of save and push to publisher)
    • This new enhancement allows you to determine via the admin role management which of your company admins can either "save and push to publisher" or "save and publish" content pages immediately.
    • Previously, all changes to all content modules had a two step process of saving and pushing to the publisher, who then had to go to the website > publish content area to make the content just edited live. 
    • You can now skip the two step process and go with a one step save and publish option, however you must edit the roles of each of your admins you want to provide with this level of access (in Users > User Management > Edit User, select Roles, and at the bottom of the page update the roles for Page Publishing and Notification Publishing
  • Enhancement - Contact Us Page Layout Re-Designed
    • As you know each of your Distributors has their own support page which they can edit, upload their own photo, select their methods of being contacted, add or remove any of their personal profile details, update their social media links, and add / edit their own story.
    • The support page generated from the above settings has been given a much more modernized UI (user interface) with proper separation of the MY PROFILE, CONTACT ME, and MY STORY areas.
    • In Q1 of 2019 we will be adding a new module to allow your distributors to upload up to 6 photos or 1 video in the lower left pane of their support page, thus giving your distributors more marketing ability to present your products, services, brand, and their own personal story or before and after photos or photos from company events, etc. 
  • NEW - Coupon System
    • A few days before Thanksgiving 2019 we rolled out thew new coupon system which mirrors the coupon system provided by one of the largest online eCommerce providers in the world.  All updates, enhancements, features, and bugs have been resolved in the coupon system and we are now accepting suggestions for enhancements to the coupon system via the help desk or directly to your account executive.
    • On January 31st the previous coupon system will be sunsetted.  Please make certain to create new coupon codes in the new coupon system as we will no longer support the old coupon system after January 1
  • New - Shopping Cart Enhancements
    • The elves were quite busy the end of 2019 enhancing the shopping cart system even more to give our clients more control over the UI (user interface) and what your customers and distributors see when they go to your shopping cart.  To view the new shopping cart settings simple navigate to Company > Modules > Shopping Cart settings and scroll to the bottom of the page
      • Hide Buy it Again in Order History: Checking this box will hide the BUY IT AGAIN button that appears in your distributors and customers Amazonesque order history
      • Disable borders around images on category and product details page; this is pretty self explanatory, if you don't want the 1 pixel borders around your product images, check this box
      • Number of images wide in shop; this is one of the BEST enhancements to the shopping cart system giving YOU total control over how many products you want displayed wide.  We've seen Amazon go from 3 to 4 to 5 and now to 5 and 6 wide.  As we had this set at a fixed width of 4 images, a number of our clients asked for 3 or 5, so instead of hard coding it for each client, we have now put it in your control

      • New - Canonical SEO for Google and other Search Engines
        • A canonical tag (aka "rel canonical") is a way of telling search engines that a specific URL represents the master copy of a page. Using the canonical tag prevents problems caused by identical or "duplicate" content appearing on multiple URLs.
        • The idea is simple: if you have several similar versions of the same content, you pick one “canonical” version and point the search engines at it. This solves the duplicate content problem where search engines don’t know which version of the content to show in their results.
        • The MarketPowerPRO MLM Software now lets you change the canonical URL of any of your saved pages. You only need to do this if you want to change the canonical to something different from the current page’s URL.
        • To make the change simple go to the page you want to change the Canonical settings for, click Edit Website > Edit Page settings in the top menu, scroll down 3/4 of the page to directly above the SEO settings, check the Canonical URL box and enter the URL as you want it indexed by the search engines
      • New - BlueSnap.com Integration - Now Accept AliPay, Apple Pay, Google Pay, and Skrill
        • MarketPowerPRO is now integrated with BlueSnap.com which brings new alternate forms of payment for your customers and distributors
        • Important, only certain payment methods are accepted in certain countries - go to https://home.bluesnap.com/global-payment-types/ for a list of payment methods by country
        • Important, you will need to establish a merchant account with BlueSnap to implement any of these payment methods - contact Jeff Coppolo SVP Global Business Development at 781-790-5021 (O) 617-852-1900 (M) or via email at johnp@bluesnap.com for further information
        • Important, additional fees from MultiSoft may apply for any payment methods that have not been previously implemented such as Apple Pay, Google Pay, and Skrill

        • New - Binary Spilling Method
          • If you are utilizing a Binary Compensation Plan there is a new spilling method, which spilling methods can only be set by a MultiSoft Compensation Plan Team Member, entitled "Advanced Spilling"
          • Advanced Spilling will provide a Weak / Strong Leg spilling option based on either the Number of Distributors or Volume Accumulated as follows:
            • 1st distributor (“A”) introduced by a distributor (“X”) to be placed on usually left; see below for proposed definition of volume
            • 2nd distributor (“B”) introduced by X to be placed on opposite side of A (maybe usually right but depends on which side A is on)
            • If volume is the same on left and right, the 3rd (and subsequent) distributors (“C+”) introduced by X placed at end of left side of X
            • If volume of left and right is different, then place C+ on the side (left or right) which has the lower volume and, within that side, on the bottom of the left side of the deepest leg
          • For further details on this spilling method, only for binary compensation plan clients, please submit a help desk ticket

          • New - EasyPost.com Shipping Integration
            • MarketPowerPRO is now integrated with EasyPost Shipping, which provides powerful solutions that give you more flexibility and control over your parcel shipping and logistics processes.
            • Contact your MultiSoft Account Executive or our CTO, Mr. Amit Dey, via the HelpDesk system for further information for integrating your Shipping and Logistics with EasyPost.com

            • Sunsetted - Indicia.com Shipping Software
              • The MarketPowerPRO MLM Software system will no longer support integration with the Indicia, USPS, shipping software.  This integration was sunsetted last year, however it was not removed from the shipping integration settings or our marketing websites, which it has been removed from now
              • We recommend ShipStation.com as the best software integration with the MarketPowerPRO system
              • Please make certain to check with your MultiSoft account executive or one of our CSR's before signing up with any 3rd party shipping system or any other 3rd party system without first confirming the MarketPowerPRO MLM Software is already integrated with the system or to obtain a quote for the cost of integration before you pay for any 3rd party systems

              • Sunsetted - Gift Certificate System
                • The gift certificate system in the MarketPowerPRO MLM Software system has been sunsetted immediately due to the 3rd party system integrated no longer being supported
                • In Q1 2020 we will be introducing a new Gift Certificate system that is not reliant on any 3rd party software.  The new Gift Certificate system will be integrated with the shopping cart system instead of a stand-along module, thus permitting the purchase of Gift Certificates in the shopping cart system.  Additionally, the new Gift Certificate system will support "balance remaining" whereas the Gift Certificate system being sunsetted does not support balance remaining.

                • Coming Soon
                  • The following items are currently in development and will be released over the coming days and 2-3 weeks; please make certain to watch for them:
                    • The newly designed reporting system to replace the current reporting system, which will allow faster deployment of new reports as needed, requested, ordered, etc. and as determined by our CSR's, has been completed and rolled into the mlmbuilder.com deployment system and is being fully tested by our team.  We expect to roll this new reporting system to all clients within the next two weeks.
                    • An all new dashboard system for distributors (1 to start with and 4+ being added over the coming weeks after release) and new KPI (key performance dashboards) for your administrators.  The final code updates from our 3rd party integrator have been provided and the first dashboard should roll out in the next week for all of your distributors.
                On behalf of the entire MultiSoft Corporation global team, thank you for choosing to partner with us in 2019!  We are excited to continue helping you grow your business in 2020.

                Robert Proctor
                President
                MultiSoft Corporation

                MultiSoft Corporation is pleased to announce the roll-out of the entirely NEW and Completely Re-Designed Coupon System just in time for Black Friday, Cyber Monday and the 2019 holiday season.  CLICK HERE to view the instruction / training video on the new, and highly improved, coupon system functionality.

                The new Discount System includes the option to create Discount Codes, which can be assigned to everyone, a group of individuals (distributors, customers, or preferred customer) or to a specific distributor or customer, or you can create Automatic Discounts (all new feature) that does not require a coupon code to be entered and will intelligently provide the discount at checkout.

                You can offer your customers a fixed value discount, percentage discount, or shipping discount on products or categories within your shop.  You can also offer buy X get Y discounts to encourage customers and distributors to buy multiples of items.

                You can also specify the dates for which the code is valid, the number of times a code can be used, a minimum order amount before the code can be used, and to which products or categories the discount can be applied to.

                Should you encounter any issue(s) with the new Coupon System please submit a ticket at http://multisoft.bestdarncrm.com.  Please note you will see some features from the old coupon system that were confusing, to say the least, removed, as well as you will see all new features never before seen in the MarketPowerPRO MLM coupon code system.  Suffice it to say, this new coupon system competes on the same level as the largest eCommerce shopping cart provider in the industry.  Should you have any recommendations please submit a help desk ticket at http://multisoft.bestdarncrm.com.  

                On behalf of MultiSoft Corporation we hope you, your team, your distributors, and your customers have a Happy Thanksgiving and a fantastic Black Friday, Cyber Monday and 2019 holiday season.

                Thank you,

                Robert Proctor
                President
                MultiSoft Corporation

                On behalf of MultiSoft Corporation, we are pleased to inform you of the following recent updates to your MarketPowerPRO MLM Software system.  The following updates have been automatically rolled into your MarketPowerPRO MLM software system.  Some of the updates were automatic while others will require quick modifications by you or MultiSoft per the instructions below:

                • Enhancement - Drop-Down Cart
                  • The item(s) count in the cart icon in the upper right or upper left of your MarketPowerPRO powered website has been updated with an automatic drop-down to display a list of the items, along with images and prices, that your customers and / or distributors have added to their shopping cart.
                  • This enhancement allows your customers and / or distributors to quickly view at a glance the items they have added during their shopping experience with your company as well as a button to quickly view their cart and make updates.
                  • This module will be further enhanced over the coming weeks to allow shoppers to quickly edit or remove items from their cart as well as enable them go directly to the checkout page as well as view and edit their cart.
                • New - Rank Advancement Settings
                  • In September 2019 MultiSoft introduced the new "Rank Advancement Module" which allows your distributors to view their current rank and what requirements they met to achieve the rank as well as all of the ranks beyond their current rank and what is needed, most importantly what they are missing, to achieve the next rank.
                  • A new "Rank Advancement Settings" module has now been added under the "Plans> Rank Advancement Settings" menu in your administrative menu which will allow you, the administrator, to enable which compensation plans you want or do not want the rank advancement module to display.
                  • Additionally, you can now enable any ranks you do not want displayed in the rank advancement settings; this can come in handy if you have or conditions for rank advancement which may be confusing to distributors or if you are working on adding new ranks that you do not wish your distributors to view at this time.
                  • Lastly, in the "My Distributors" module, see the enhancement below, you now have the ability to enable a button for your distributors to view the ranks and rank requirements of all of their personally sponsored distributors within their back office.  This will now come in very handy for your distributors to assist their personally sponsored distributors to "rank up" as they can now see what requirements their personally sponsored distributors are missing.
                • Enhancement - My Distributors Module
                  • In the Back Office for your distributors under the My Team> My Distributors module, the UI (user interface) of this module has been enhanced so that each individual distributor sponsored "pops" off of the page better.  This new UI has also been added to the My Customers module in your distributors back office.
                  • Additionally, when enabling the "Show in My Distributors Module" in the New Rank Advancement Settings (see above) a new menu labeled "View Rank Advancement" will allow your distributors to see the rank requirements of each of their personally sponsored distributors in order to assist them.
                • Enhancement - Find a Distributor Module
                  • MultiSoft has now greatly enhanced the "Find a Distributor" module, which distributors can still opt out of appearing in from their personal profile settings.  You can view the new module at http://mppbasecamp.com/Find-Distributor/, which now includes "both I Know a Distributor", which several new filters, as well as a "Find a Distributor" module, which in addition to the list view pop-up and select is now integrated with Google Maps to allow visitors to select a sponsoring distributor nearest to them.  To have the current Find a Distributor module in your website replaced with the new Find a Distributor module, please submit a help desk ticket at http://multisoft.bestdarncrm.com.
                • Enhancement - Genealogy Viewer Settings (Enable / Disable Genealogies)
                  • In the Admin Menu under Company> Genealogy> Viewer Settings, you can now enable or disable genealogies from being viewed by your distributors.  As an example, many clients have a weekly and monthly commission payout, however the weekly genealogy viewer is often irrelevant and not needed as distributors only need to see one genealogy.  You can now turn on or off the various genealogy viewers you want your distributors to view.
                • New - Videos in Shopping Cart - Just Like Amazon
                  • In September we announced the update to the display location of thumbnail images in your shopping cart, which allows the thumbnail images to be viewed on the left side of the large image, just as in Amazon.com.  We have now further enhanced your thumbnail images library to include a link to either your YouTube or Vimeo product or service videos, which appear as a "Video Player", with an automatic thumbnail, directly below or to the right of the last thumbnail image in your library.  You can view an example of this by clicking here.  To add your thumbnail videos, simple edit your product(s), click on the images tab and all the link to your YouTube or Vimeo video related to the product or service.
                • New - Sort Shipping Methods
                  • As your MarketPowerPRO MLM Software system supports multiple shipping providers and methods, we have been requested by a number of clients to have a method to "order" the shipping methods offered to your customers and distributors.  Well, the wait is over - now you can!  Simply to to Company> Shipping Settings> Shipping Sort Settings and "drag-n-drop" the various shipping methods you have enabled to put them in the order you desire.
                • New - AutoShip Pricing Updates / Preferred Customer Pricing
                  • As we continue to see paradigm shifts in the network marketing / MultiLevel Marketing Industry, especially with recent FTC issues with Herbalife, Advocare and Neora, as it relates to customers and focusing on product sales, we understand your MLM software needs to transition and evolve with these changes.
                  • MarketPowerPRO enables customers and distributors to receive discounted pricing when placing an order on AutoShip, however even with an Active AutoShip, all other product pricing and shipping rates has remained the same.  MarketPowerPRO now enables you to offer discounted product pricing on all products at the AutoShip rate if a customer or distributor has an active AutoShip or places an item on AutoShip in the shopping cart or during distributor enrollment.  In your administrative menu under Company> Modules > AutoShip Behavior there is a new module configuration for AutoShip Behavior Settings.  This will allow you to enable or disable the following settings:
                    • Use AutoShip Price in Shop (if a customer has an active AutoShip or adds an AutoShip while shopping)
                    • Use AutoShip Pricing in Distributor Enrollment (if a distributor has an active AutoShip or adds an AutoShip while enrolling)
                    • Enable AutoShip Shipping Rate for Distributor (if a distributor has an active AutoShip or adds an AutoShip while enrolling)
                    • Enable AutoShip Shipping Rate for Customer (if a customer has an active AutoShip or adds an AutoShip while shopping)
                • New - Return System
                  • Let's face it, in today's competitive eCommerce marketplace, your competition is Amazon, Target, Walmart, and many other eCommerce sites that offer simplicity in shopping, which MarketPowerPRO does, as well as ease of returns, which we are pleased to inform you MarketPowerPRO now has (timed perfectly before black Friday, cyber Monday, and the 2019 holiday shopping season!!).
                  • In your administrator menu, under Company> Modules>, you will now find a new menu entitled "Order Return Configuration".
                  • This new module will allow you to enabled many settings including whether customers, distributors, or both can return products and services, as well as determine the number of days after placing the order that products can be returned.  Additionally, you can set whether returns are automatically approved and a label for the return, which can be printed immediately by your customers and distributors, is generated or whether an admin or your warehouse has to approve the return.
                  • You can also set whether you allow returns by FedEx, UPS, or both (additional shippers will be added over time), and the type of shipping method for returns (we recommend ground).
                  • There is also an editable list available, which has been pre-populated, for you to provide the reasons for the return; you can add or remove reasons as needed.
                  • Lastly, there is also a "Cancel" order, which you can enable or disable.  This option will immediately Cancel the order (note, for clients with 3rd party external logistics integration please contact MultiSoft for further integration on a case by case issue).
                  • Once an order has been returned (partial or in full) by a customer or a distributor, it must be "Accepted" by your administrator or warehouse manager.  The administrator or warehouse manager will be able to approve the item(s) being returned as well as determine which item(s) go back into inventory and which items do not.  Upon accepting the return the system will immediately create a negative order, including negative CV to the selling distributor and up-line.  Once the return module is enabled the new filters for Pending Return, Returned, Partial Return, and Approve Return will appear in your administrative order history module / page.
                  • Important to note: the negative order and negative CV / points will ONLY be applicable in the open commission period.  It will not create a negative commission that carries forward or an automatic clawback of any bonuses.  As negative carry forward and claw-back is unique to each client and each clients compensation plan please contact your MultiSoft account executive or your compensation plan support representative to discuss in further detail.

                  • New - Save and Publish (yes, the wait is over)
                    • We are pleased to inform you that you and your administrators and CSR's, as you approve them in Role Management, can now "bypass the Save and Push to Publisher" feature and directly "Save and Publish" any content updates in your website pages and any updates in your notifications (emails / SMS).
                    • Under the administrator Users> User Management select any user you want to provide these roles to.  After clicking the User to edit, click the Roles tab at the top, the scroll down towards the bottom of the page and you will find two new checkbox settings for Page Publishing and Notification Publishing.  Note, you must have "Role Management" capabilities, as assigned by the 100000 user account administrator, in order to update these settings.
                    • Note, all of the same functionality of creating an "edit history" will still remain, however any users you provide this level of access to can instantly publish updates without review by the company owner or administrator.

                    • Coming Soon
                      • The following items are currently in development and will be released over the coming days and weeks; please make certain to watch for them:
                        • An entirely new designed reporting system to replace the current reporting system, which will allow faster deployment of new reports as needed, requested, ordered, etc. and as determined by our CSR's.
                        • An all new dashboard system for distributors (1 to start with and 4+ being added over the coming weeks after release) and new KPI (key performance dashboards) for your administrators.
                        • An entirely updated coupon system (yes, jus in time for black Friday, cyber Monday, and the 2019 holiday shopping system) which closely resembles the coupon system offered by one of the biggest shopping cart providers.
                        • An update to layout of the notifications (email / SMS) module which will make it much easier for you and your administrators and CSR's to view, edit, and publish notifications (AutoResponders)
                    Thank you,

                    Robert Proctor
                    President
                    MultiSoft Corporation