Latest Updates


NOV
23
Happy Thanksgiving from MultiSoft

Posted by David Incardona on Mon, Nov 23 2020, 8:20 PM

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To All of Our Clients,

In observance of the Thanksgiving Holiday, the MultiSoft offices in the USA will be closed on Thursday, November 26 and Friday, November 27th, so we may celebrate Thanksgiving with our families.

Our Philippines office will remain open and available during the Philippines hours.  The fastest way to contact us is by submitting a ticket in the help-desk ticket system. 

If you are planning on creating coupons for Black Friday, and require any assistance, please do not wait until the last minute.  Coupons can be set up and tested for functionality and then put on hold till needed.  If you require assistance please submit any requests in the help desk before end of business on Tuesday, November 24th.

As always we will be available for emergency calls at 1 888-415-0554. As a reminder emergency calls are listed as:

  • Site is down or not responding
  • Unable to enroll distributors
  • Unable to sell products
  • Unable to process payments
  • Unable to fund (if using our wallet or one of 3rd party systems we integrate with)

From the MultiSoft family to yours, we wish you a very happy and blessed Thanksgiving holiday!

Thank you,

MultiSoft Corporation

On behalf of MultiSoft Corporation, we are pleased to inform you of the following recent updates to the MarketPowerPRO MLM Software system.  The following updates have been automatically rolled into your MarketPowerPRO MLM software system.  Some of the updates were automatic while others will require quick modifications by you or MultiSoft per the instructions below:

  • NEW - Dual / Multi-Domains Now Supports Products Per Domain / URL
    • MarketPowerPRO has been enhanced to support different products per domain (website / URL).  If you have the dual / multi-domain system you can now separate products per domain.  Please review this video for more information: https://www.dropbox.com/s/i42vfwbitj2k4ct/Multidomain%20Product%20Set-up.mp4?dl=0.  If you do not currently have the MarketPowerPRO Dual / Multi-Domain system for your company we highly recommend you consider adding it, especially as we head into the holiday season and want to promote products first and follow-up with opportunity.  Please contact your MultiSoft Account Executive for more information on adding dual / multi-domains to your MarketPowerPRO System

      • New - Admin Re-Send Notifications
        • We have added a history of all notification emails sent to customers and distributors along with the ability to re-send the notification(s) if a user does not receive.  To access this module login to your MarketPowerPRO System, go to Users> Manager Users> Select the User you want to re-send a notification to, mouseover Actions, click Edit User (Distributor, Customer, etc.) click Notification, click View for the notification to re-send and click the Re-Send button at the bottom. 
      • NEW User Management System
        • The entire Users Management system has been re-built from the top down and the bottom up.  The entire Users screen is much easier to navigate and includes additional fields such as searching by credit card orders, ranks and statuses per plan type, as well as the ability to save the search results to appear after editing a user without having to re-enter the search criteria.  The search results have also been completely redesigned with a more intuitive "Actions" drop down to access various areas as well as many more details showing including: Join Dates, Last Login Date, Last Order Date, photo, social media profiles, and specific sponsor / placement data based upon the compensation plan type.  There is also a new "Search User Settings" in the Users menu that will allow you to set the Search User settings as well as determine which items based upon your compensation plan are shown in the search results.
      • Enhancement - Discount Coupons
        • As we roll into the holiday season we understand the importance of coupons and discounts in todays competitive eCommerce atmosphere.  We have added the ability to hide coupons from the coupon grid in the checkout page so that special coupons can be shared by email, social media, word of mouth, etc.  Additionally, we have implemented settings for who can use the coupon based on the rolls such as Customer, Distributor, Anonymous as well as when the coupon is set to Customer, Distributor or Anonymous users will not see the coupon with or without the Show coupon in grid turned on; only those users that have permission to use the coupon will see it.  We have also added a slider to hide the coupon no matter who has permission to see it from all view.  Automatic coupons can now have multiple automatic coupons to create ranges of discounts.  Example, purchase 3-6 of the same item (or group of items) and receive a 10% discount, purchase 7-10 of the same item (or group of items) and receive a 15% discount, purchase 11 or more of the same item (or group of items) and receive a 20% discount.  Lastly, if there are no coupons available the coupon grid will no longer show on the checkout cart.  We are currently working on settings to reduce the CV and Points according to the percentage of the discount on the order or remove CV for free items (BOGO)'s - to have ready as soon as possible.
      • New - Shopping Cart "Slide In" and "Pop-Overs"
        • In a continuous effort to keep up with the major shopping cart providers we have implemented the ability to have a "Pop-Over" or "Slide-In" feature when a visitor, customer, or distributor adds and item to their shopping cart.  This also gives the visitor a "second bite at the apple" to place the item on AutoShip if they did not do so when adding the item to their cart.  To add one or the other (don't add both) go to Company> Modules> Shopping Cart Settings, scroll to the bottom of the page and select the option you want to enable.
      • New - Gift Notes and Special Instructions
        • In a continuous effort to keep up with the major shopping cart providers we have implemented the ability for shoppers to add Gift Notes and /or Special Instructions (Delivery Instructions, etc), which will appear on the packing lists and invoices.  To add one or both go to Company> Modules> Shopping Cart Settings, scroll to the bottom of the page and select the option(s) you want to enable.
      • Enhancement - Modules Can Now Include Mail Merge Variables
        • Example, if you would like to show "First Name Last Name Commission History" instead of simply "Commission History" or Welcome First Name Last Name instead of simply Welcome, you can now add a mail merge variable such as /#/User FirstName/#/ and / or /#/User LastName/#/.  Simple click the cog in the module you want to edit and add the mail merge variable you want to see displayed.  Please contact customer service or training for any additional information on how to implement this feature.
      • New - Rank Advancement Module Enhancement
        • The rank advancement module in the distributors back office has been enhanced to search by ID, full name, partial name, or email address.  If there is more than one user with the same first or last name, when searching for a partial name, a pop-up box will appear for the distributor to select the appropriate user.
      • New - Dashboards Added
        • We have implemented a number of new dashboards in the MarketPowerPRO system with more to come.  Here are just a few of the new dashboards deployed in the last couple of months
          • Administrator Dashboards, which can be located under Company> Dashboards
            • Geo Locations - This dashboard will now display a drillable "Heat Map" of the world for both Distributors and Customers displaying the concentration of Distributors and Customers.  By clicking on a area of the country you want to see you can drill further down to the city levels.  Mousing over the Country, State / Province, City will display a count per area selected.  There is also a list view of the top Countries, States / Provinces, and Cities with counts per geo location.
            • Inventory - You can now view live inventory counts by Warehouse, Product, Category and SKU as well as Top Selling Items By Count, Average Cost of Goods Value of Inventory and Average Retail Sales Value of Inventory as well as Returned Items by Product SKU.  Most importantly, you can click on the 3 dots in the top right corner of the dashboard and Export the inventory list to perform a physical inventory count comparison in your warehouse(s).
            • New KPI's Dashboards for Administrators are currently in development and will be deployed in the coming weeks.
          • Distributor Dashboards, which can be located in the Distributors back office under Dashboards
            • Geo Locations - The Geo Locations Dashboard will now display a drill down "Heat Map" of the world for both Distributors and Customers the same as the administrator dashboard, however only the Distributors and Customers counts for their personal organization / downline will be displayed instead of all as the company admin sees in Company Dashboards.
            • Team - The Team Dashboard can be selected by date range and displays their Personal Sales, Team Sales, Personally enrolled Distributors, Team Enrolled Distributors, Personal Sales (by product / service), Team Sales (by product / service), Personally Sponsored Team by Rank and Non-Personally Sponsored Team by Ranks
            • Binary - The Binary Dashboard, deployed only for binary systems, is one of the most advanced dashboards developed.  It is commission period selectable and displays retention statistics, Left and Right side volumes broken down by Starting Volume, New Volume, and Total Volume as well as circular charts displaying total volumes including customer volume
            • New Unilevel and Matrix Dashboards will be soon forthcoming

        • New - Distributor Active / Inactive Downline AutoShip Report
          • A new Downline AutoShip report has been created for Distributors to be able to view Distributors and Customers and Distributors they have personally sponsored as well as their downline and who does and does not have an active AutoShip or who did and has cancelled their AutoShip. This is viewable in the Distributors back office under  Reports> Downline AutoShip.

          • Enhancement - Distributor Back Office Landing Page "Tiles"
            • The "multi-color" Distributor Back Office Landing Page "Tiles" has been greatly enhanced to include the ability for administrators to enable / disable the following block(s)
              • Default Settings
                • Show Customers
                • Show Team Sales (Matrix & Unilevel)
                • Show All Earnings
                • Show Earnings
                • Show Points
                • Show Sales
                • Show Brand Partners
                • Exclude Deleted Distributors and Customers from Distributors and Customers Tiles
              • Sales Settings to Include or not Include a Distributors own Purchases
              • Team Sales Settings
                • Include Own Purchases
                • Include Personal Customers Purchases
                • Include Personal Brand Partners Purchases
                • Exclude Deleted Brand Partners
                • Include All Levels
                • Select Volume Type as: Amount , CV, or Points
          • Enhancement - AutoShip SKU Enhancements
            • The following controls have been added at the Administrator AutoShip Settings Options - please watch this video for more information on how to configure these settings and how they affect the control your Distributors and Customers have over their AutoShips: https://www.dropbox.com/s/pkx7e2k0ajddn8j/New%20autoship%20features.mp4?dl=0
              • Allow AutoShip On/Off
              • AutoShip is optional
              • Allow user to specify start date
              • Disallow User To Change Next Order Date
              • Disallow User To Change Frequency
          • Enhancement - Administrator Global Profile Settings Override
            • Administrators now have the ability to globally enable or disable the ability for Distributors to opt in or opt out of the following settings.  These settings are found under the admin menu Company> Corporate Profile:
              • Hide Exclude from Leaderboard Flag
              • Hide Exclude from Rank Makers Flag
              • Hide Exclude from Brand Partner Search Flag Save
          • Enhancement - Save and Publish
            • We have enhanced the content management system to have "Save and Publish" in addition to "Save and Push to Publisher".  Where has Save and Push to Publisher required a two step process of going to the pushed pages history, the Save and Publish will immediately make the updates in the content management system live.  Note, by default, your administrators are granted "Save and Push to Publisher".  To grant them "Save and Publish" go to Users> Manager Users> search for the user> click Edit User> Click Roles> Scroll down and check the box Page Publishing and check the role > Save and Publish

              Thank you,

              Robert Proctor
              CEO - President
              MultiSoft Corporation

              Hello    ,

              Effective November 1st, 2020, MultiSoft will no longer be offering free Google Address verification.  Google Address verification is utilized for credit card billing address and shipping address verification, as well as Mapping used for geocoding/mapping of Customers and Distributors.  Should you want to continue having your users geocoded for location mapping on "Find a Distributor" or address validation during enrollment and checkout you will need to obtain your own Google API Key for this purpose. 

              Please follow the instructions here:  https://developers.google.com/maps/gmp-get-started which provides a 4 step tutorial on how to configure and obtain your API key.

              When you reach Step 3 you will want to enable the following APIs:

              • GeoCoding API <-- used for Find A Distributor mapping
              • Places API <-- Used for street address validation

              If you are not using our API code (Website->Site Settings) then no changes are needed or if you already have your own API account no changes are required.

              If you would like more information on Address Verification or GeoCoding of addresses please request a training here: https://calendly.com/multisoft-training/

              Thank you,

              MultiSoft Support

              On behalf of MultiSoft Corporation, we are pleased to inform you of the following recent updates to the MarketPowerPRO MLM Software system.  The following updates have been automatically rolled into your MarketPowerPRO MLM software system.  Some of the updates were automatic while others will require quick modifications by you or MultiSoft per the instructions below:

              • New - Zoom Room, Zoom Conferencing System, and Enhanced Zoom Support
                • Our new Zoom Dedicated Video Conferencing can be found at https://multisoft.zoom.us/, which now connects to the Training Schedule for ease of scheduling training with our team
                • Effective June 1st, all trainings will now be offered through Zoom; we will no longer be utilizing GoToMeeting.  All on-boarding, training, etc. recordings will be automatically created as MP4 files and placed into your dedicated DropBox.
                • A new dedicated Zoom Room (180 degree zoom camera, wireless mic system, enhanced speaker system, and iPad Zoom Room controls) has been setup in the Florida conference room.  We will soon be adding Zoom Rooms in our Las Vegas and Philippines offices.  With the world changing and travel decreasing we want to continue providing you with the best possible customer support you have come to expect from MultiSoft.
                • A Zoom Training link has been added under the admin Support menu in your back office: Support > Zoom Meeting for instant Zoom Meeting support when on the phone with one of our CSR's, Account Executives, or Trainers, or Project Manager to quickly and instantly access Zoom.

                  • Enhancement - Drag and Drop Editor
                    • The drag & drop HTML editor + layout builder javascript library for your MarketPowerPRO has been drastically updated with new modules such as Headlines, Products, Processes, Maps and much more.  The MarketPowerPRO Drag and Drop HTML editors is the first editor that allows you to build content layout in almost any css grid framework including Bootstrap for MarketPowerPRO.  The ability to edit, drag and drop, re-organize, and add new modules in-line has been completely re-built and is much more simple to use.
                  • New - Dashboards
                    • The first two new distributor dashboards have been rolled into your back office this past week.  A new Dashboards icon should now be showing in your distributors back office.  We area scoping out the next 3 dashboards for your distributors and 5-6 dashboards for your admins; your constructive input is appreciated, please submit one ticket per dashboards suggestion in the help desk for our team to review.  Please note, the initial set of dashboards will be common across all clients, however dashboards can be customized on a client by client basis and additional dashboards can be created, however standard billable charges will apply.
                    • Distributor Dashboards
                      • Quick View - Done and Live
                      • Team - Done and Live
                      • Sales - being scoped (your input is appreciated)
                      • Customers - being scoped (your input is appreciated)
                      • Earnings - being scoped (your input is appreciated)
                    • Admin Dashboards
                      • CEO - being scoped (your input is appreciated)
                      • CFO - being scoped (your input is appreciated)
                      • CMO - being scoped (your input is appreciated)
                      • V.P. Sales - being scoped (your input is appreciated)
                      • Sales - being scoped (your input is appreciated)
                      • Organization - being scoped (your input is appreciated)
                      • Customers - being scoped  (your input is appreciated)
                      • Warehouse Manager - being scoped (your input is appreciated)
                  • Enhancement - Dual / Multi-Domains - Products and Categories
                    • The Dual / Multi-Domain system has now been extended to include or excludes products and products categories by Domain Name
                      • Product Categories: To include or exclude certain Categories from a specific domain, go to Products > Product Management > Product Categories > Edit a Category, Select the Domains tab, and here you will select which domains will or won't display the selected category.
                      • Products: To include or exclude certain products from a specific domain, go to Products > Product Management > Select a Product to edit, Select the Domains tab, and here you will select which domains the selected product will or will not appear on.
                    • Contact your MultiSoft Account Executive, Project Manager or submit a help desk ticket for more information about the dual / multi-domain system.
                  • Enhancement - Income TaxID Encryption and TaxID Editing
                    • With cybercrime and identity theft on the rise as well as a recent FTC settlement with another MLM Software company we have completely re-written the Income TaxID system in MarketPowerPRO.
                    • TaxID's are now full encrypted and not stored in clear text in any area of the database.
                    • TaxID's can no longer be seen by administrators - only the 1st 3 digits of the TaxID are displayed to Admins; however Admins can update the TaxID.
                    • The 1099 export report of TaxID's now requires the admin 100000 password to download (an extra added layer of security).
                    • You can now set, on a country by country basis, whether the income TaxID is Displayed to your Distributors and / or Editable by your Distributors.  The new settings are under the admin menu: Website> Site Localization > Country Enrollment Tax ID's.
                  • Enhancement - Ewallet PIN Code reset by admin
                    • For our clients utilizing our WorldPayWallet eWallet system, admins are now able to reset the PIN code's of customers and distributors eWallets.  A video for this enhancement is available by Clicking Here.

                    • Enhancement - Servers Upgraded to Windows Server 2019
                      • All MultiSoft servers have been upgraded to Windows server 2019.  This now allows for support of http2 protocol and parallel loading of non cached resources, which has resulted in faster site and page load times.
                    • New - Leg Viewer V2 and Leg Viewer V2 Settings
                      • If you are running a Matrix or Unilevel Compensation plan we have deployed a new drillable Leg Volume viewer.  You can find the settings in your back office under Plans > Leg Viewer V2 settings.  This viewer is also available to your Distributors at /Leg-Viewer-V2/ to be added to the My Team menu if it is not already appearing.
                    • New - MultiTier Fast Start Bonus Settings (Unilevel Only)
                      • We have deployed Version 2 of the New MultiTier Fast Start Bonus for clients with the Professional or higher level of MarketPowerPRO (note an addendum and setup time and billing may apply - please contact your account executive).
                        • Can be set to sponsor tree or placement tree
                        • Can be a set % or a dollar amount per rank
                        • SKU's can be excluded if set to rank to not pay out
                        • % can be used from price paid to pay the bonus as well as cv or points from any system
                        • Additional flags have been added for time fuse and compression.
                        • Time fuse can be based on the child join date if child is a customer (previously could only be based on sponsor join date for customer orders)
                        • Compression can be based on active status or rank.
                    • Enhanced - Notifications System and Notifications
                      • The entire Admin User Interface has been re-designed to support the ability to search for notifications, filter notifications by eMail or SMS, quickly turn notifications on and off along with better editing UI of the notifications.
                      • Upline notifications - a new Upline notification for "New Distributors" and "New Customers" has been created.  The current module is set to follow "line of sponsorship", however this will be modified in the near future to allow "line or sponsorship or line of placement".  The upline notifications can be set for any number of levels, however we recommend a maximum of 10 levels until such time as we develop a full email and email scheduling service.  Note, these notifications are not available via SMS, however they are being scoped and planned for internal development in the future.
                    • New - Add / Remove Loyalty Rewards by Admins
                      • Administrators who have been assigned the role of "Can Transfer Loyalty Rewards" in Role Management by the 100000 Admin account can now add or remove Loyalty Rewards from a customer or distributors account.  Note, this will store who added or removed the rewards, when, and why.  This is a great customer service feature to recognize and reward leaders, provide disgruntled customers with additional loyalty rewards, etc.  For more information about the MarketPowerPRO Loyalty Rewards system please contact your MultiSoft Account Executive.

                      • New - Shopping Cart Icon Drop-Down Cart
                        • Your website should now be updated with the new icon that displays the quantity of items in a shoppers cart.  On mousing over the icon with the quantity count, a drop-down of all the items in the cart will now display with the ability to edit the items in the cart, remove the items from the cart, or go directly to the View Cart or Checkout page.  If this new feature has not been added to your website please submit a help desk ticket or contact your MultiSoft Account Executive.

                        • Enhancement - Login or Create Account Pop-Up Has been Removed
                          • Previously, when a customer or a distributor added items to their shopping cart and went to checkout an in-screen pop-up window would display, which was not always friendly on mobile devices.  The pop-up page has now been removed and all customers and distributors are directed to a full page without any pop-ups to login or create a new account.
                        • Enhancement - Password Strength Pop-Up and Confirm Password Validation
                          • On entering the password field when creating a new account the password requirements pop-up now appears informing enrolling Distributors and Customers the strong password requirements.  Upon entering the Confirm password and attempting to tab to the next field, if the two passwords do not match a warning of "Passwords Do Not Match." will be presented to the user.
                        • Enhancement - Single SKU Purchase Page Now Available for Repeat Purchases
                          • Previously, the Single SKU Purchase Page could only be used for new customers purchasing a single product / service (or multiple quantities), however it could not be re-used for existing customers or distributors to make another Single SKU Purchase, thus requiring existing customers and distributors to go through the entire shopping cart purchase.
                          • Now, you can create re-usable Single SKU purchase pages that will recognize the customer or distributor logged in and pre-fill their information.
                          • Additionally, this page can now be used for AutoShip / Recurring Billing Purchases as well as minimum and maximum quantity purchases can be set.
                        • Enhancement - New AutoShip Settings
                          • New AutoShip settings have been added to allow the company owner more control over how distributors and customers can turn on or turn off certain functions.  Click Here to review this internal MultiSoft video for more information on the details and new settings below:
                            • Disallow User To Change Frequency
                            • Disallow User To Change Next Order Date
                              • Allow user to specify Start Date
                                • AutoShip is Optional
                                  • Allow AutoShip On/Off
                                    • Use new AutoShip Cart
                                • New - Hide Menu on Certain Pages
                                  • You now have the ability to Hide the top or left side Admin / Distributor menu from any page you do not want it to appear on.
                                  • To hide the menu, go to the page you do not want the menu on, click Edit Website, Page Settings and check the box 'Hide Menu" and the menu will no longer be displayed.  This setting can also be applied it Website> Page Management > Edit Pages.
                                • New - Admin View Ranks
                                  • If you are an administrator and want to view the rank(s) of any distributor(s), there is now a quick "View Rank(s)".
                                  • After searching a Distributor in Users > User Management, the 5th column where the Sponsor ID is displayed is a "View Rank(s)", which when mousing over will display the ranks for each of the compensation plan types enabled in your system.
                                • Enhancement - Admin Advanced Search Features
                                  • The two following fields have been added to the Orders > Order Management > Advanced Search functionality:
                                    • Search by IP Address of the individual that placed the order
                                    • Search by eCheck Bank Account # (if you have eCheck enabled in the Payment Methods module)
                                • Enhancement - My Customers Orders
                                  • Your Distributors now have the same order history as you do as an administrator with all of the advanced search methods as a distributor excluding the search by IP address and search by eCheck Bank Account Number
                                • New - My Distributors Orders
                                  • Your Distributors now have a brand New Distributors Orders module, which is the same as their newly enhanced My Customers Orders, which is the same order history you have as an administrator with all of the advanced search methods as a distributor excluding the search by IP address and search by eCheck Bank Account Number.
                                • New - Product Quick View
                                  • When looking in Products > Product Management > Products, you will now see an "Eye" icon for any products that are enabled in your shopping cart to click and have a quick view of how the product appears without having to open new tabs and browse the shopping cart.  The same feature will be added to the SKU's management as we are preparing to overhaul the admin user interface for managing SKU's more similar to how products are managed.
                                • New - Shopping Cart Enhancements
                                  • The two following new enhancements have been added to the shopping cart settings, which you will find at Company > Modules > Shopping Cart and Cart Settings.
                                    • Disable borders around images on category and product details page.  Enabling this setting will remove the 1 pixel border around images you upload in the products management, product images.
                                    • Number of images wide in shopping cart.  Prior to now if you wanted to change the number of items appearing in the product categories this had to be done by a programmer or a designer.  You can now manually set the number of items now to appear as either 3, 4, 5, or 6
                                    • Pop Over or Slide in After Add to Cart (you will only want to allow one or the other, not both).
                                      • Pop Over Cart will cause a window to immediately appear after a visitor, customer, or distributor has added an item to their cart.  In the window they can also set their AutoShip if they missed it the first time as well as go directly to the view cart or checkout page.
                                      • Slide In Cart is still in development and should be ready in the next 10 business days.

                                    Thank you,

                                    Robert Proctor
                                    CEO - President
                                    MultiSoft Corporation

                                    New Sku Settings Have Been Added

                                    In an effort to continue to grow and add features to make our software the best it can be, we have updated our autoship settings. You now have the benefit of selecting the SKU's you want to be edited.  This feature is located in the Autoship setup screen. If in this process we have turned off the ability for your users to edit the SKUS, please let us know and we will correct those for you.  We hope this will be a feature that will benefit your company now and in the future.  

                                    Click here for a brief video presentation on this feature.