Hello MultiSoft Clients.

As previously indicated we are closing down this helpdesk and it has been replaced with https://support.multisoft.com 

Please enter all new tickets there.  New tickets added here will be delayed until someone notices them and manually migrates them to the new system but soon this website will vanish and anyone coming to this URL will be redirected to https://support.multisoft.com

For ease of use you may also choose to submit your tickets by email to support@multisoft.com

Thank you,

MultiSoft Support Team

Introducing New Rank Advancement Notification Feature!

We're thrilled to share some exciting news with you! We've introduced a new feature that's designed to elevate your experience on our platform – the Rank Advancement Notification!

With this feature, you can now activate notifications that will be sent to your distributors and/or their sponsor whenever they achieve and unlock a higher rank. It's a fantastic way to stay in the loop and celebrate the successes within your team.

Here's a quick guide on how to set it up:

1) Log in to your admin account.
2) Navigate to 'Company' > 'Notifications' > 'Notification Management.'
3) Filter to display "All" in the notification tab.
4) Look for the two new notifications available:

Rank Notification
Rank Notification (Mail to Sponsor)

Simply toggle the switch to enable the notifications you'd like to offer. You also have the flexibility to customize the notification according to your preferences. While we've provided a standard template, feel free to personalize it further to suit your unique style.

Should you have any questions or need assistance during the setup process, our dedicated Multisoft Compensation Team and Customer Support are here to help. Don't hesitate to reach out, and they'll be more than happy to assist you.

We hope you find this new enhancement to our platform both exciting and beneficial.

Thank you,
Andrew Spary
MultiSoft Corporation

On behalf of MultiSoft Corporation, we are pleased to inform you of the following recent updates to the MarketPowerPRO MLM Software system.  The following updates have been automatically rolled into your MarketPowerPRO MLM software system.  Some of the updates were automatic while others will require quick modifications by you or MultiSoft per the instructions below:

• New Notification - Abandoned Cart Notification
  • For customers and distributors that add an item(s) to their shopping cart and do not check out, the abandoned cart notification will be sent 24 hours after the last item was added to the cart.  By default this notification is disabled.  To enable this new notification, navigate to your Administrative Menu, Company> Notifications > Notification Management, and search for Abandoned Cart Notification to edit and enable.

• New Notification - Birthday Notification
  
  • For that added "personal touch" you can now have birthday notifications sent to your customers and distributors wishing them a Happy Birthday.  Additionally, a notification can be sent to their enrolling distributor reminding them of their customers and distributors' birthdays to reach out to them with that extra personal touch.  Note, the "year" of the birthdate is not displayed in either notification).  By default these notifications are disabled.  To enable one or both of these notifications, navigate to your Administrative Menu, Company> Notifications > Notification Management, and search for Birthday Notification and Birthday Notification (Mail to Sponsor) to edit and enable.

• New Module - Link Generator
  • Similar to the QR code generator, we are pleased to announce a new "Link Generator" for your distributors that will allow them to generate their replicated website links for their main replicated website, your shopping page, any specific category in your shopping page, or any specific product in your shopping page.  Distributors can either 1) Copy the link(s), 2) Email the link(s) or share on their social media including Facebook, Twitter, and Pinterest.  The new Link Generator is located in your distributor's back office menu under My Website> Link Generator.  If for some reason the Link Generator is not appearing in your distributor's back office please submit a ticket to the help desk and it can be quickly added.

Thank you,

Good afternoon   

On behalf of MultiSoft Corporation, we are excited to inform you of the following recent update to your MarketPowerPRO MLM Software system.  The following update has been automatically rolled into your MarketPowerPRO MLM software system.

As an update to the enhancement below on November 20th, 2022, please note when you "Login as User" from the User Management system, when you log back out, per the instructions below, you are now returned to the user management module

• Admins - More Having to Logout and Log Back in when you need to "Log in as this User"
  • MultiSoft has rolled out an enhancement to the User Management area of your  back office.
  • Previously your administrators and CSRs were required to click "Login as User" to access the back office of your Distributors and Customers in order to research customer service matters
  • You then had to "Logout" and then re-enter your admin credentials and CAPTCHA code to log back in as an administrator or customer service representative
  • We are pleased to inform you those days are over!!
  • When you click "Login as User" as an Administrator, Distributor, Customer, etc. you will see a black circle with an icon in the lower right corner of your screen
  • Clicking this icon will allow you to "Logout" as the person you have just logged in as, which will return you to the account you were previously logged in as

Click one of the links below to access the video on how this enhancement functions:

• Zoom Video - Click Here and enter passcode: 1%4w&$yY
• DropBox - Click Here

We hope you enjoy this new enhancement brought to you by your global MultiSoft team.  Please provide any feedback to our CRSs or your account 

Thank you,